About Me

A look at the path that led me to production technology and systems engineering.
Man in a church shirt pointing forward while holding a laptop in a large room with chairs.

Hey, I’m Joey. I'm a network and systems engineer based in Fletcher, North Carolina, currently working at Biltmore Church. Most of what I do lives behind the scenes: building, supporting, and troubleshooting the infrastructure that keeps production environments running smoothly. The goal is pretty simple: when people walk into a room to lead, produce, stream, or communicate, the technology should just work.

What I Do

My work sits somewhere between networking, live production, AV systems, and custom software. I spend a lot of time thinking through routing, reliability, signal flow, control systems, and all the little pieces that have to talk to each other without becoming a problem. And when the off-the-shelf tools do not quite solve the issue, I usually end up building something myself, whether that is a Swift app, a browser-based tool, or some other custom workflow that makes the system easier to use.

How I Got Here

Before all of this, I studied graphic design. That background still shapes the way I approach engineering. I care a lot about clean interfaces, simple workflows, and systems that make sense to the people actually using them. Over time, I realized I was just as interested, maybe more interested, in the infrastructure behind the content as I was in the content itself. That is what pulled me deeper into networked AV, broadcast systems, and the wild world of making complex technology feel simple.

How I Think About Engineering

My approach to engineering is shaped by the belief that technology exists to serve people. The best systems are often the ones nobody notices because they’re quietly helping teams communicate, collaborate, and do their best work. Often times the technology behind the scenes has to be complicated. That’s okay. But the experience for the people using it shouldn’t be. I’m not interested in building complex systems just because they look impressive. I care about building reliable, practical infrastructure that stays out of the way and helps people succeed. That philosophy extends beyond technology.

Outside of Work

When I am not working on systems, I am probably hiking, spending time with my dog, building some random tool because I got tired of doing something manually, or watching hockey and baseball — usually cheering for the Montreal Canadiens and the Atlanta Braves. I have a habit of turning small annoyances into side projects, which is probably why so much of my work ends up living somewhere between problem-solving, design, and “there has to be a better way to do this.”

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Key Work Experience
Production Systems Director
Biltmore Church, Arden NC
May 2022 - Present
As the technical leader for a multi-site organization serving more than 15,000 weekly guests across eight campuses, I oversee the reliability, maintenance, and continued development of the production technology that supports our services and events. My work spans production networks, audio, video, lighting, broadcast, intercom, control, and related infrastructure, with a focus on building systems that are stable, scalable, and easy to support across multiple venues.

I design and manage the production network ecosystem that keeps our campuses connected, including VLAN and QoS strategies that prioritize critical traffic for live broadcast environments. I also oversee the integration of Ross Video, Yamaha, RTS, and other production technologies to create a more unified and dependable control environment.

In addition to hands-on troubleshooting and systems support, I lead technical planning, preventive maintenance, system upgrades, documentation, and long-term infrastructure strategy. I help establish consistent technical standards across campuses, support equipment evaluation and implementation, and provide leadership for the Production Systems Team to ensure our production environments remain reliable and consistent.
Advanced Repair Agent
Geek Squad, Arden NC
February 2021 - May 2022
As an Advanced Repair Agent, I provided hands-on diagnostics and repair services for a wide range of devices, from high-end laptops and gaming consoles to smartphones and smart home gear. I balanced technical precision with customer service, translating complex tech issues into plain language while delivering fast, reliable solutions. I managed my repair queue efficiently, documented service work accurately, and stayed sharp through continuous learning and certification.
Certifications
Dante Levels 1-3 (3rd Edition)
Audinate
Adobe Certified Professional: Graphic Design & Illustration
Adobe
Full Resume