Full Work Experience

Central Production Specialist - Biltmore Church

Sep 2022 – Present‍

‍

‍I manage and maintain several critical systems across audio, video, and lighting specialties at a multi-campus level, with a focus on network infrastructure that ties everything together. This includes configuration and troubleshooting of Dante audio networks, NDI video streams, Q-SYS control, and VLAN-separated traffic for production systems. I support staff and volunteers across campuses, ensuring gear is up-to-date, services are fully staffed, and systems are reliable week after week. I also assist with equipment procurement, install planning, and technical training to keep our production environments scalable and future-ready.

Advanced Repair Agent - Best Buy/Geek Squad

Mar 2022 – May 2022

As an Advanced Repair Agent, I provided hands-on diagnostics and repair services for a wide range of devices, from high-end laptops and gaming consoles to smartphones and smart home gear. I balanced technical precision with customer service, translating complex tech issues into plain language while delivering fast, reliable solutions. I managed my repair queue efficiently, documented service work accurately, and stayed sharp through continuous learning and certification.

Consultation Agent - Best Buy/Geek Squad

Aug 2021 – Mar 2022

In this client-facing position, I worked directly with customers to identify issues, recommend services, and guide them through the repair process from intake to pickup. I conducted consultations, performed triage, explained solutions in approachable terms, and often diffused tense situations using de-escalation skills. I also supported back-of-house logistics, including returns processing, unit transfers, and operational flow within the Geek Squad Precinct. I regularly collaborated with sales staff to bridge the gap between service and retail, helping customers get what they actually needed.